What is Service?
Your projects are complex! In addition to refractory materials, we want to understand the “other pieces” of your complex puzzle, including everything from drawings and thermals to customized products, logistics, expedited delivery, stocking and job supervision.
After we understand what you need and want, we will use our 4U Toolbox to align our resources and propose a solution that is unique to your project. The four drawers of our 4U Toolbox are as follows:
- Customized Products
- Responsive Support
- Technical Services
- Trustworthy Data
After working closely with you, our goal is to complete the solution and follow up on all aspects of the project, from URC products (red piece) to the customized pieces that address your specific needs.
Working together, the 4U Service approach will:
- Address key project needs
- Minimize clutter
- Lower overall project costs
- Maximize project efficiencies