2023 Customer Survey

We are interested in your opinion about the work we do 4U. Please take a few minutes and rank each area as specified. Thank you for your input!
You can also download the PDF version here.

Date*
MM slash DD slash YYYY
Company
Name
First Last
Email
Title
Phone
PRODUCTS
Please rank our PRODUCTS from 1 to 10, with 1 being “Poor” and 10 being “Excellent.”
How would you rate the quality of our products?
How would you rate the packaging of our products?
How well do our products meet your needs?
How can we improve our products?
RESPONSE
Please rank our RESPONSE from 1 to 10, with 1 being “Poor” and 10 being “Excellent.”
How would you rate our customer service?
How would you rate our response to your delivery needs?
How is our response about product concerns?
How can we improve our response?
SERVICE
Please rank our SERVICE from 1 to 10, with 1 being “Very Dissatisfied” and 10 being “Very Satisfied.”
Are you satisfied with the technical support you receive?
Are you satisfied with the work of your URC salesperson?
Are you satisfied with the installation support you receive?
How can we improve our service?
INNOVATION
Please rank our INNOVATION from 1 to 10, with 1 being “Not Well At All” and 10 being “Extremely Well.”
How well do we provide new, viable product offerings?
How well do we respond to your specific, customized product technology needs?
How can we improve our innovation?
SUMMARY
Please rank the SUMMARY from 1 to 10, with 1 being “Very Dissatisfied” and 10 being “Very Satisfied.”
How easy is URC to work with?
How satisfied are you with URC?
What does URC do best?
What ONE improvement should we make NOW?

2023 Customer Survey

PRODUCTS

RESPONSE

SERVICE

INNOVATION

SUMMARY