Effective 9/18/23, Josh Pelletier has joined URC to fill the newly created role of VP of sales enablement and customer service.
From numerous customer surveys, including our most recent 4th-quarter 2023 survey process, we know that the delivering value and service is a major priority for our customers.
URC’s 4USERVICE culture is based on customer service, and as we increase our share and presence in industries ranging from foundry, steel, aluminum, contractors, cement and petro- chem, we want to ensure our 4USERVICE model continues to improve at delivering increased value to our customers.
Josh’s background and experience will enable him to support the sales team in various ways, including project management, process improvement, strategic development, and specific technical details that make a real impact on our customers.
He will also manage our customer service team. Aside from being involved in every day aspects of service improvement, Josh will be looking long-term at ways to improve our process and programs.
Since 2010, Josh has been serving the refractory producing industry in various technical support and sales roles at Kerneos and then Imerys ( by way of acquisition). His most recent role at Imerys was Sales Director – Refractory Producers, where he lead an international sales team representing a broad portfolio of refractory raw materials. Prior to that, Josh worked as a project manager for Zampell for four years. All of these positions have given Josh a unique view of both refractory customers and producers.
Josh graduated from Clemson University in 2006 with a degree in ceramics and material engineering, and later earned his MBA from Regent university.
In summary, URC’s model of 4USERVICE Is important to our customers… And we know that Josh will improve and strengthen our service culture in both the short and long-term. Josh will report to Brad Dickerman, our COO responsible for sales, production, and product development. Please join me in welcoming Josh!!!
Senior V.P. Sales & Marketing